FAQs

  • Ordering
  • Membership
  • Delivery
  • Payment & Billing

Ordering

  • Can I place a one-time order?
    • Yes!
  • What do I need to sign-up?
    • You must be 21 years or older. You need a valid government-issued ID. You also must be within our delivery area.
  • Is there an order minimum?
    • Our order minimum is $150 before taxes.
  • How can I cancel?
  • RETURN/EXCHANGE POLICY
    • All products purchased are FINAL SALE and are not eligible for return, exchange, or store credit without exception.
    • Exceptions may include damaged, defective, or spoiled products to be exchanged up to 48 hours after purchase, at the discretion of Shady Pines Box Club. You can reach us for any concerns or inquiries at order@shadypinesboxclub.com or use our Live Chat feature on the website.

Membership

    • What is Shady Pines Box Club?
    • How does Shady Pines Box Club work?
    • How do I join the Shady Pines Box Club?
    • What are the benefits of being a Shady Pines Box Club member?

Delivery

  • Can you deliver to my office or my job?
    • Yes! We can deliver to any place that is not deemed public federal land.
  • Can I gift someone a Shady Pines Box?
    • No, unfortunately we cannot give the box to anyone other than the purchaser that provided the photo-ID at the time the order was placed due to California cannabis regulations.
  • Do I need to be present to accept my Shady Pines Box delivery?
    • Yes, you must be present and we must verify your identity with the government-issued photo ID provided at the time of order.
  • Can I change my delivery time or place?
  • What are the delivery days and windows?
    • Our delivery days are Thursdays and Fridays every week. Delivery times on Thursdays are: 2:00pm – 7pm and on Fridays: 10am – 7pm.
  • Is there a delivery fee?
    • There is no delivery fee.
  • What is the Shady Pines Box Club delivery area?
    • Fridays: Oakland, Emeryville, Berkeley, San Leandro, Alameda, Albany, El Cerrito, Orinda
    • Thursdays: San Francisco
  • How will my Shady Pines Box be delivered?
    • Every Shady Pines Box is delivered by a Shady Pines delivery employee to your doorstep. Choose a date and time you would like your Box delivered, you will then receive a text when our driver has left indicating they are on the way. You will then receive a text message once the driver has arrived. To receive your Shady Pines Box, you must present a valid government-issued ID and sign for the delivery.
  • Can I tip the delivery driver?
    • While it is not a requirement, we always love and appreciate tips!
  • Do I need to be present for my Shady Pines Box delivery?
    • Yes, you must be present and you match the photo-ID provided at the time the order was placed.

    Payment & Billing

        • Do you accept major credit cards?
          • Yes.
        • Do you accept cash?
          • Yes, please note that our drivers only carry $20 cash in small bills.
        • How does recurring billing work for my subscription?

      MORE QUESTIONS? Email Us: support@shadypinesbox.club

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      Shady Pines Holdings LLC

      License Number: C9-0000343

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